Refunds & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it unopened, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@cbd-farmacy.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Please do not send us items that have not been approved for return as this can delay the refund & replacement procedure.

You can always contact us for any returns question at: 
info@cbd-farmacy.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as opened CBD oils, Teas, or Edibles, Smokables), custom products (such as special orders or personalized items), and personal care goods (such as opened beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Goods must be returned in the state they were sent, unopened & unused. If the shopper has experienced an issue with the product itself, then this issue must first be raised with CBD Farmacy limited before the product is returned.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CBD FARMacy will work alongside you to ensure the best resolution is met.